Privacy Policy

This privacy policy is not going to be the most entertaining page you visit on our website, but we want you to know we take your data very seriously.  

This Privacy Policy describes how Steady Store (“we”, “us”, “our”) collects, uses, stores & discloses your personal information when you visit or make a purchase from www.steadystore.com.au (the “Site”).

We respect your privacy & are committed to protecting your personal information by complying with the Privacy Act 1988 & the Australian Privacy Principles (APPs). Where applicable, it also complies with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, & some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, & information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer & often include an anonymous unique identifier. For more information about cookies, & how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, & collect data including your IP address, browser type, Internet service provider, referring/exit pages, & date/time stamps.
  • “Web beacons”, “tags”, & “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, & phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information & Order Information.

How We Use Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, & providing you with invoices &/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; &
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk & fraud (in particular, your IP address), & more generally to improve & optimise our Site (for example, by generating analytics about how our customers browse & interact with the Site, & to assess the success of our marketing & advertising campaigns).

Sharing Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as is reasonably necessary for the purposes set out in this Policy.

We may share your personal information with trusted third-party service providers where necessary to operate our online business, provide customer support, analyse website performance, & improve our products, services & advertising. This includes platforms such as Shopify, which powers our online store, as well as payment processors, fulfilment partners, analytics providers & marketing platforms. These third parties are only provided with the information required to perform their services on our behalf & are obligated to handle your personal information in accordance with applicable privacy laws. By using our Site, you acknowledge & agree that your personal information may be shared with these third parties for the purposes outlined in this Privacy Policy.

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Finally, we may also share your Personal Information to comply with applicable laws & regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Analytics

We use third-party Service Providers to monitor & analyse the use of our Service and to get to know & audience better.

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track & examine the use of this Website, to prepare reports on its activities & share them with other Google services. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You may choose to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We utilise Microsoft Clarity and Microsoft Advertising to capture how website visitors interact with our Site through behavioural metrics, heatmaps, & session replay to improve & market our products/services. Website usage data is captured using first & third-party cookies & other tracking technologies to determine the popularity of products/services & online activity. Additionally, we use this information for site optimisation, fraud/security purposes, & advertising. You can read more about how Microsoft Clarity uses your Personal Information here: https://www.microsoft.com/en-ca/privacy/privacystatement.

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. You can read more about the Facebook privacy policy here: https://www.facebook.com/privacy/policy/

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Do Not Track

Please note that we do not alter our Site’s data collection & use practices when we see a Do Not Track signal from your browser.

European Residents

If you are a European resident, you have the right to access personal information we hold about you & to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information at the bottom of this page.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada & the United States.

Data Retention & Access

When you place an order through the Site, we will maintain your Order Information for our records unless & until you ask us to delete this information.

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@steadystore.com.au. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Social Media & Emails

Our company values the privacy & trust of our customers & followers. Any private messages, social media direct messages (DMs), or emails shared with us are considered confidential information. We will not share private communication on social media platforms or public channels without consent from the sender. We are committed to ensuring the security & confidentiality of private interactions to maintain a safe & trustworthy environment for our community.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian & believe your child has provided us with Personal Information, please contact us at the contact details at the bottom of this page to request deletion.

Security of Your Personal Information

Steady Store is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic & managerial procedures to safeguard & secure information & protect it from misuse, interference, loss & unauthorised access, modification & disclosure.

The transmission & exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Payments

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping & fulfilment of your order, & keeping you up to date on new products, services, & offers.

We may provide paid products &/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa & Mastercard. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

  • Shopify is a hosted e-commerce platform by Shopify Inc., that processes payments via its subsidiary Shopify Payments (USA) Inc.
  • Afterpay is a payment service provided by Afterpay Inc., which allows Users to make online payments.
  • PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

Third Party Sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Steady Store is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each & every website that collects personal identifiable information.

Changes

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion & all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. Steady Store, Enmore NSW 2042, Australia. This policy was last updated 21 January 2026.