Returns
We get it, buying art online can be hard. We offer a 7 day change of mind store credit for full priced, non-customised artworks.
To be eligible for a store credit, returns need to be:
- Requested within 7 days of receiving the order
- Full priced, not on sale
- Unframed & unstretched - once a print has been stretched or framed, it becomes a customised item & is unable to be returned
- Undamaged & returned in the original packaging
Simply email us at hello@steadystore.com.au & we'll guide you through it.
7 Day Change of Mind Policy
If you change your mind, we offer a 7-day store credit return on eligible full-priced, non-customised artworks. Simply email us within 7 days of receiving your order & we’ll guide you through the return process.
To qualify, your return must be:
- Full priced, not on sale
- Unframed & unstretched - once a print has been stretched or framed, it becomes a customised item & is unable to be returned.
- Undamaged & unused
- Returned in its original packaging
Once we receive & inspect your return, we’ll issue an online store credit valid for 3 years, sent directly to the email used on your original order.
Returns Policy
We offer store credits, replacements & refunds in accordance with the Australian Consumer Law & the terms of this Returns Policy. Refunds are only provided where Steady Store has assessed & confirmed an item to be faulty; in these cases, customers may choose a replacement, a store credit or a refund to the value of the artwork, & Steady Store will cover shipping expenses for the replacement item. Customers should contact us immediately with their order number, a description of the issue & clear photos of the artwork to allow us to assess the fault.
As all artworks are made to order, we are unable to offer refunds for change of mind; however, we do offer a 7-day change-of-mind store credit return option for non-custom orders (unframed, unstretched prints) provided the item is full-priced, unused, undamaged & returned in its original packaging; in these cases, customers are responsible for all return shipping costs & original shipping charges are not refundable, & a store credit will be issued once the item is received & inspected. Store credits are unable to redeemed for cash. As all framed or stretched artworks are customised, we are unable to accept change-of-mind returns for these custom items. Nothing in this Policy limits your rights under the Australian Consumer Law.
For any questions or to initiate a return, reach out to us at hello@steadystore.com.au
Customised Items
Any artworks that have been framed or that have had the canvas artwork stretched, have been customised & therefore are unable to be returned.
If you have any questions or concerns about this, we recommend you reach out to hello@steadystore.com.au prior to purchasing so that you're 100% confident.
Damages or Faults
If your artwork has arrived with a blemish, don't fret, take a couple of photos in good natural lighting & email us at hello@steadystore.com.au as soon as possible.
If the artwork is deemed faulty, we will replace, credit or refund you. In the event of a refund, please allow up to 10 days processing time between accounts for the funds to appear.
Request a Return
If you would like to to request a change-of-mind store credit return, email us at hello@steadystore.com.au within 7 days of receiving your order.
To qualify for a store credit, your return must be:
- Full priced, not on sale
- Unframed & unstretched - once a print has been stretched or framed, it becomes a customised item & is unable to be returned.
- Undamaged & unused
- Returned in its original packaging
Exchanges & Cancellations
To ensure fast turnaround times, artworks are typically sent to print on the same day an order is placed (excluding weekends & public holidays). For this reason, we’re generally unable to cancel or amend orders once they’ve been placed.
We are unable to offer exchanges just yet; however, if you’ve ordered a non-custom artwork (unframed, unstretched) & change your mind, you’re welcome to return it within 7 days of receiving your order, provided it meets our change-of-mind criteria, in exchange for a store credit to repurchase your preferred artwork.
